Shipping policy
Shipping Policy
Last updated: June 20, 2026
Thank you for shopping with VELLORA. This policy explains how and when your order is processed, shipped, and delivered. By placing an order with us, you agree to the terms below.
Order processing
All orders are processed within 1 to 2 business days (Monday to Friday, excluding holidays) after your order is placed. Orders placed after 12:00 PM ET, or on weekends or holidays, begin processing the next business day.
You will receive a confirmation email once your order is placed, and a second email with tracking information once it ships. If we are experiencing a high volume of orders, processing may take slightly longer, and we will notify you if there is a significant delay.
Where we ship
We currently ship to addresses within the United States. We are unable to ship to PO boxes for some carriers, and we do not currently ship to APO/FPO addresses. If you would like to order from outside the United States, please contact us at hello@myvellora.com and we will let you know whether we can help.
Shipping methods, costs, and delivery times
We offer standard shipping on all US orders. Standard shipping is sent through trusted carriers such as USPS or UPS, and typically arrives within 7 to 14 business days after your order has been dispatched.
Estimated delivery times are provided by the carrier and are not guaranteed. Delivery windows may be affected by carrier delays, weather, or other circumstances outside our control. Business days do not include weekends or public holidays.
Subscription orders
If you sign up for a VELLORA subscription, your first order ships on the same timeline as any standard order. Each recurring order is processed and shipped automatically on your renewal date, and you will receive a tracking email each time an order ships.
You are in full control of your subscription. You can skip a shipment, change your delivery frequency, update your details, or cancel at any time from your account, with no fees and no need to contact us. Cancellations made before your renewal date will stop the next shipment. For full details on managing or cancelling a subscription, please see our Subscription and Refund Policy.
Order tracking
Once your order ships, you will receive an email containing a tracking number and a link to follow your delivery. Please allow up to 24 hours for tracking information to update after you receive it. If you have not received a tracking email within 3 business days of your order, please check your spam folder, then contact us.
Delivery issues
Incorrect or incomplete addresses. Please double-check your shipping address at checkout. We are not responsible for orders shipped to an address entered incorrectly. If you notice a mistake, contact us as soon as possible at hello@myvellora.com and we will do our best to correct it before the order ships. If an order is returned to us due to an incorrect address, we will contact you to arrange reshipment.
Lost or stolen packages. If your tracking shows that your order was delivered but you cannot locate it, please check around your delivery area and with members of your household first, then contact us within 7 days. We will work with you and the carrier to resolve the issue.
Damaged packages. If your order arrives damaged, please email us at hello@myvellora.com within 7 days of delivery with a photo of the damaged item and packaging, and we will make it right.
Contact us
If you have any questions about your order or this shipping policy, we are happy to help.
VELLORA
354 Guelph St, Georgetown, Ontario L7G 4B5
Email: hello@myvellora.com